FAQs

Shipping

Once the deposit has been paid and the full detail of your order has been finalised and collected, we will start the production of your sportswear kit. Our customers can look forward to receiving their parcel within 4-6 weeks after the production process has started. Production time may vary slightly in some instances.

We use reliable internationally tracked courier services to deliver our parcels worldwide. Shipping details will be provided once the parcel has been dispatched. Please refer to our terms and conditions for more information. 

Yes! Why should you have to calculate what customs and shipping would cost! We offer free shipping and customs on all orders

returns

We try our best to ensure that each of our products is made according to your exact specifications and instructions. In the case of a defected or faulty garment(s), we offer a money-back guarantee.

For whateve reason should you not be happy we offer free exchanges or money back on non-cutomised sportswear.

We do not offer an exchange policy on bespoke, customised sportswear. If you are not satisfied with the contents of your cutomised order, please contact us for further assistance.

payments

We accept the following payment methods:

Electronic Bank Transfer T/T
Credit Card
PayPal

Why zeal Sports?

Our exclusive ZEAL 3D KIT DESIGNER offers you the chance to design your very own sportswear kit on your choice of electronic device. This easy-to-navigate kit builder allows you to pick your favourite garment, add team colours and upload sponsorship logos. Best of all? You can view it in a full 360 degrees.

We offer you the chance to create bespoke sportswear at affordable prices. Our products are carefully constructed using a blend of moisture-wicking polyester fabrics, and we make use of sublimation dyes that ensure long-lasting colour stability. Our team is always sourcing new fabrics, materials and more so that we can offer you the latest in textile innovation.

The process is simple:

  • Visit our Creative Studio and design your kit by adding your personal flair (style, colours, logos, names)
  • Click FINISH and enter your email address to receive the design in electronic PDF format
  • Our sales team will be in touch to discuss and place your formal order

The ZEAL 3D KIT DESIGNER currently offers the following customisation options:

  • Creative Studio original designs
  • Full sublimation garments
  • Collar and colour choices
  • Add team and sponsorship logos (embroidery, silk-screen, silicone print, heat press)
  • Add player names and nicknames
  • Add player numbers

If you are interested in further customisation, please contact us directly at info@zealsports.co.nz Additional customisation options include:

  • Complete fresh design
  • Cut and sew garments

Yes, absolutely. Our team can create a unique design using your team colours. You can also request different fabric options, logo placement, text fonts etc. Please contact us directly if you want us to create a fresh design concept for your team. Please note that we do not accept requests to replicate garments produced by clubs or teams without written permission from its sole owner. My team colours are not available in the creative studio. 

Yes. If your colour choice is not available on the Creative Studio, please provide our sales team with the exact colour codes you need. It’s best to provide this in the following format:

  • Pantone colours (eg. Pantone 1805)
  • CMYK colour breakdown (eg. C100, M95, Y10, K0)

Once you are satisfied with your creation, proceed by clicking FINISH and enter your email address to submit a PDF copy of your creation to our team or if you’re 100% happy with how it looks, please proceed to placing an online order.

Either way, we will contact you directly to communicate the full details of your order. This includes the following:

  • Quantities
  • Pricing detail
  • Sizing detail
  • List of player names
  • List of player numbers

Our ZEAL SPORTS sizing chart and guideline document has been designed to make sure that you get the best possible fit for our product patterns. Please note that, although we try to accommodate standard international sizing, our size chart may differ from other brands. We strongly encourage you to select your team’s sizes according to the measurements on our charts. Since our service provides a fully customised product, we do not offer an exchange policy on garments that are incorrect in size. Please refer to our size chart and guideline document on how to best measure or contact us for more information regarding our sizing.

You can click to browse the logos from your electronic device and upload them directly onto the Creative Studio. In order to create artwork and prints that are striking and sharp, It’s best to provide us with the highest resolution possible. Please upload your logos in either of the following formats:

  • .ai
  • .psd
  • .pdf
  • .png (at a resolution of 300dpi or higher)
  • .jpeg (at a resolution of 300dpi or higher)

Please contact us directly if you’re having trouble to upload your logos, or to see if a logo re-design is possible. Please note that this may impact delivery and production times.

What is that sportswear slang?

Our garments are produced from 100% polyester, or a blend of polyester fabrics, all containing moisture-wicking properties. Our products are free from harmful substances and contain anti-UV GUARD components that have been designed for protection against solar exposure.

This type of fabric technology draws sweat away from the skin and in turn, ensures a cool, dry and breathable feel. Its wicking properties contain permanent fibres that prevent bacterial growth and helps to regulate body temperatures. It’s easy to clean and care for, and we choose to include this in our products for its many benefits.

Our printing team makes use of a sublimation dye that keeps strong with every wash. Sublimation dye provides the best quality look with its endless options of shading, colour blends and photographic prints. ZEAL uses only the finest Italian and Korean inks available to ensure your team names, logos, numbers and sponsorship details are displayed in the most striking way.

Grams per Square Metre is the metric measurement of the weight of a fabric. Since our goal is to produce the best garments for each sports type, we have chosen the most suitable GSM to represent each of our products. Our customers are welcome to request different fabric weights for their kits.